Valerie D.W. Rowe, MA, CPL
Principle, CEO

Tonya L. Haynes
Process Improvement Specialist

Katherine Ziegler, PhD
Co-Facilitator and Coach

J. Eldridge Taylor
Customer Service and System Integration Specialist

J. Eldridge Taylor has more than 23 years of experience in all aspects of sales and customer service, largely with SBC/AT&T. He began his career as a Plant Service Clerk/611 Repair Operator and rose through the ranks to retire as a senior manager and Account Executive. While successfully building new customer and business relationships under SBC's Winback program, J.T. won honors for his sales achievements and creativity.

He has managed multimillion dollar budgets and trained other high-level sales professionals while creating referral strategies that leveraged SBC's many internal sales channels. Email J. Taylor